Cancellation Policy

At Tech Dukaan, we strive to ensure a smooth and transparent shopping experience. However, there may be instances where an order needs to be cancelled, either by the customer or by us. Please read our cancellation policy carefully.

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While we strive to fulfill every order placed successfully with Tech Dukaan, there are certain circumstances under which we may need to cancel your order. These include, but are not limited to:

• The product is out of stock or discontinued.

• Quantity restrictions as per our terms and conditions.

• Pricing or product information errors.

• Payment or verification issues flagged by our system.

• Incorrect or incomplete shipping details.

• Delivery location not serviceable by our logistics partners.

 

If your order is cancelled, either in full or in part (or if we require additional verification before acceptance), we will notify you. If payment has already been made, the refunded amount will be processed at the earliest and credited within 2-5 business days

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Customer-initiated cancellations:

Customers may request cancellation within 24 hours of placing an order, provided the order has not yet been processed or shipped. To request cancellation, please use the “Cancel” option in your Tech Dukaan account dashboard or contact our support team. Once an order has been processed or shipped, it cannot be cancelled. However, customers can request a return or replacement as per our Return Merchandise Authorization (RMA) policy.

Please note: Once an order has been processed or shipped, we are unable to cancel it. In that scenario, you may return it as per our Return Merchandise Authorization (RMA) procedure.

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Refund Timelines

Refunds are initiated immediately after a successful cancellation. Depending on your payment method, refunds may take:

• 3–5 business days for prepaid orders via UPI, or wallet.

• 7–10 business days for bank transfers.​

 

Refunds will be credited to the original payment source only. If the original mode of payment is unavailable or expired, please contact our support team for assistance.